✅ This product is easier to use, compared to reasonable alternatives. Competing products (such as iDrive) are similarly priced.

✅ This product's pricing is very competitive, compared to reasonable alternatives. Competing backup products (such as iDrive) are designed to also give this benefit, but cloud sync products are not. However, we were unable to find publicly available audits. ✅ This product supports end-to-end encryption. Start using MFA, with our ⚡️ Basic quickstart to Authy on mobile, to properly prevent unauthorized access to the files stored using your Backblaze account.

Describe in detail the issue you are facing.Īt this time we do not have phone support.✅ This product supports multi-factor authentication (Glossary: MFA).

If you currently have any tickets open or if there is a Backblaze agent that you have been working with recently.The email address of the Backblaze account in question.To provide you the most efficient support, when you write into chat please provide the following information: When chatting with an agent, you can request that an email be sent to you with a transcript of the conversation. If the chat window does not appear this means that all agents are currently helping other customers (note, if you run ad-blocking software on your web browser, you may need to disable it for the chat tab to show up). The chat window will only appear if agents are currently available. You can access the chat by going to /help.html and scrolling to the bottom, then clicking on the 'Chat with Team' button. Please note the hours are in Pacific time. Chat support is available during the following hours:

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