An NYU Langone spokeswoman said the health system's contract with Zocdoc had ended, and it decided not to renew because it has its own online scheduling system. Major groups with hundreds of physicians, including NYU Langone and Tarrytown-based ENT & Allergy Associates, have stopped using the service. Some doctors have voiced frustration but have stuck with the platform. How the physician community reacts could be pivotal for one of New York's most promising health-technology companies, which since its 2007 founding has raised $223 million from such investors as Salesforce CEO Marc Benioff, Amazon CEO Jeff Bezos, Goldman Sachs and Khosla Ventures. Zocdoc had pitched the change as a way to attract suburban, rural and other practices that don't have enough patients to justify paying Zocdoc a flat monthly fee. The change means doctors who attract lots of new patients through the site will end up paying more. On July 1 the company started charging for a patient's initial booking rather than a monthly fee.

Local doctors and medical groups are sick over recent changes Zocdoc made to its pricing policy.

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